The dynamics of conflict resolution : a practitioner's...

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The dynamics of conflict resolution : a...

The dynamics of conflict resolution : a practitioner's guide

Name: The dynamics of conflict resolution : a practitioner's guide
ISBN: 9780470932469

Bernard S Mayer

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This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon. Preface: Thinking About Conflict and Its Resolution -- The Nature of Conflict -- How People Conflict -- Power and Conflict -- Culture and Conflict -- The Nature of Resolution -- Communication -- Negotiation and Advocacy -- The Road to Resolution: Overcoming Impasse -- Mediation -- Other Approaches to the Resolution of Conflict -- Conclusion: Conflict Resolution in Our Lives

年:

2000

出版商:

Jossey-Bass Publishers

語言:

english

頁數:

283

ISBN 10:

0470932465

ISBN 13:

9780470932469